Refund policy

Return and Refund Policy

Last updated: April 23, 2026

At Kerdanta, we want you to feel confident shopping for your beauty, wellness, and everyday routine essentials. If you are not fully satisfied with your order, please review our return and refund policy below.

Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened, used, or removed from their original packaging. This may include hair tools, skin tools, body care accessories, wellness products, personal care items, and any product that comes into direct contact with the body.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at support@kerdanta.com with your order number and clear photos of the issue. We will review the case and offer a replacement, store credit, or refund when appropriate.

How to Start a Return

To request a return, email us at support@kerdanta.com with your order number, the item you want to return, and the reason for your request. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable unless required by law.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@kerdanta.com. We cannot guarantee cancellation once an order has been processed or shipped.

Contact

For return or refund questions, contact us at support@kerdanta.com.